Return and Refund Policy

Our Commitment

For 100% satisfaction, email support@aartzy.com within 15 days from delivery date.

Return Policy

Eligibility: Items must be unused, in original packaging, and returned within the required timeframe.

Proof Required: Share photos of the item and your invoice to speed up processing.

Quality Issues: If there’s a clear quality issue (e.g., >20% variation in painting quality) you are eligible for a full refund (minus shipping).

Non-Returnable: Custom-made items, personalized portraits, and items damaged deliberately or due to customer choice/change of mind.

Variations: All commissioned artworks are hand-painted — 5–20% variation is normal and not a reason for return.

Return Shipping Responsibility

If the return is due to our error, such as damage on arrival, incorrect item sent, or a confirmed quality issue, Aartzy will cover or refund the return shipping cost.

If the return is due to any other reason that is eligible under the policy (e.g., dissatisfaction within the 15-day window), the customer is responsible for the return shipping cost.

Damaged or Defective Items

If your artwork arrives damaged or defective:

Please email support@aartzy.com within 48 hours of delivery.
Include clear photos of the issue and the packaging.
Aartzy will arrange a replacement or refund at no cost to you.

Aartzy will take full responsibility for items damaged during transit when reported within this timeframe.

Return Process

Notify Us: Within 15 days of receiving your order, email support@aartzy.com with photos, order details, and reason for return.

Repackage Carefully: Use original packaging. If it’s discarded, you must repackage at your own cost.

Refund Timeline: Once the item is safely received, we will process your refund within 10 business days to your original payment method (same currency, same exchange rate).

Note: Customs duties and import taxes paid to your local government are non-refundable.